Service level agreement for paid apps

Semantiker GmbH offers the folowing service for the paid apps available in the atlassian marketplaces:

Enquiries will be handled within 24 hours. All services fulfilled in accordance with our 'best effort' policy.

Opening times:

Monday - Friday, 9am – 5pm (CET). Except the public holidays.

Our support services include:

The following services are not included in our support programme and are therefore invoiced separately: